742767, 2021. The datasets used and/or analyzed during the current study are available from the corresponding author on reasonable request. 8, no. 16, no. 1, pp. 9, pp. H. K. Lee, X. Zhong, J. Li, A. J. Musa, and P. A. Bain, Joint visit in primary care clinics: modeling, analysis, and an application study, IISE Transactions on Healthcare Systems Engineering, vol. 5, no. This review does not touch on all healthcare areas that benefit from optimization modeling. 2, no. As a result, agents offer problematic symptoms to care providers in the form of recurrent patients whose complaints were possibly mistreated in previous visits to appointment scheduling. 12, pp. 94, no. 1, no. We have conducted some experimentation. 2, pp. S. Lee, D. Min, J. H. Ryu, and Y. Yih, A simulation study of appointment scheduling in outpatient clinics: open access and overbooking, Simulation Series, vol. The fairness policy is motivated by expediting early arrivals rather than scheduling late arrivals ahead of them [62, 63]. 114, 2021. 1, pp. 155172, 2010. The transition probabilities are assumed to depend on the current state, and the time spent in each step is considered to depend on the present and following conditions [45, 46]. 102273, 2022. 27, no. 49, no. B. R. Brady, P. A. OConnor, M. P. Martz, T. Grogg, and U. S. Nair, Medicaid-Insured Client Characteristics and Quit Outcomes at the Arizona Smokers' Helpline, The Journal of Behavioral Health Services & Research, vol. 251258, 2009. Table 1 presents a list of outpatient scheduling models and methods taxonomy. Step 3: Review off-the-shelf scheduling tools. 1, pp. An affected person chooses a selected provider (which determines carrier fine and health facility revenue), a specific day of the week (carrier delay), and a particular time of appointment (convenience). A. Kuiper, J. de Mast, and M. Mandjes, The problem of appointment scheduling in outpatient clinics: a multiple case study of clinical practice, Omega, vol. 1, pp. . Healthcare for emergency patients is among the first-come, first-served services. Avoiding stress and balancing the workload among staff members is a challenge for many hospitals. Optimization of an appointment scheduling problem for healthcare systems based on the quality of fairness service using whale optimization algorithm and NSGA-II Ali Ala, Fawaz E. Alsaadi,. The number of articles in which the keywords appear to be together, recreating the connection of their different research areas, is used to calculate the strength of the link between two keywords. 1, pp. A service system is typically comprised of one or more service stages. 27, no. As shown in Table 4, various review articles have collected essential appointment scheduling applications using simulation, optimization, queuing theory, and artificial intelligence methods. Life is becoming too busy to get medical appointments in person and to maintain a proper health care. 1, pp. Agent Base Simulation can also model complicated, stochastic, and nonlinear conditions and focus on specific patients. SAMIHA TABASSUM HAQUE (TP034305) 12 ONLINE PATIENT SCHEDULING SYSTEM This project aims to introduce a Patient Scheduling Online Service for health care institutions that would ease off the appointment-scheduling journey for users and pave the path of a better doctor-patient experience. written 6.6 years ago by teamques10 47k. Hello guys! 15071525, 2008. 273309, Springer, Boston, MA, USA, 2013. This research project is aimed at computerizing all the records about Patients, Hospital and Doctors. 3, pp. The literature and the articles are categorized based on several problem specifications, i.e., the flow of patients, patient preferences, and random arrival time and service. To settle for the additional waiting time created by appointment scheduling, the provider will approve the service requirement of arrival time. Appointment Scheduling (AS) can enhance the utilization of expensive staff and facilities medical resources while reducing patient wait times. Despite the abundant literature for outpatient appointment scheduling, there are some opportunities to improve the existing research, including developing the planning models, performance measures, and forecasting skills under different generalized conditions. Step 2: Verify a prototype. 32, no. 340351, 2017. 5, no. Check if the hospital management system application can add a new patient. Workflow management modules streamline the day-to-day tasks of a medical practice. The simulation approaches for outpatient scheduling problems are categorized mainly in Discrete events, Agent base simulation in healthcare problems, and those are recently widely used on this topic. Y. Gocgun and M. L. Puterman, Dynamic scheduling with due dates and time windows: an application to chemotherapy patient appointment booking, Health Care Management Science, vol. The manual operations can also be done through this automated system. 6884, 2019. 18, no. However, the Appointment scheduling topic is also going viral for many scholars these years as it is essential for healthcare services and management. For example, an appointment scheduling software program can make racially discriminatory scheduling decisions. It manages the smooth healthcare performance along with administrative, medical, legal and financial control. Essentially, it has features like displaying closed appointments and no-shows, complete appointment history of the patient, and analyzing the doctors, thus improving proficiency, keeping errors to a minimum, and saving valuable time on tiresome administrative tasks. 52, pp. The latter refers to those who can act on their initiative, including everyone from doctors and patients to healthcare workers, nurses, and other hospital personnel. K. S. Shehadeh, A. E. M. Cohn, and R. Jiang, Using stochastic programming to solve an outpatient appointment scheduling problem with random service and arrival times, Naval Research Logistics, vol. 13, no. It also offers practical support to help decision-makers promote an AI approach that can support its digital healthcare transformation. Finally, the findings and conclusions for future guidance are discussed in Section 5. E. H. Houssein, M. A. Mahdy, D. Shebl, A. Manzoor, R. Sarkar, and W. M. Mohamed, An efficient slime mould algorithm for solving multi-objective optimization problems, Expert Systems with Applications, vol. The machine-learning framework integrates patient information and matching therapies, which detects trends in the simulation platform. 6, pp. S. Ahmed, A. Shapiro, and E. Shapiro, The Sample Average Approximation Method for Stochastic Programs with Integer Recourse, Submitted for publication, 2002. 6182, 2021. Time is an essential element in ensuring patient safety and performance, and time is a crucial determinant of patients satisfaction [8]. 2. 6, pp. This study addressed existing modeling approaches for outpatient appointment scheduling in the healthcare sector. The scheduling of appointments is a complex combinatorial subject. An alternative area of examination is necessary to change the status of overbooking. K. J. Klassen and R. Yoogalingam, Appointment scheduling in multistage outpatient clinics, Health Care Management Science, vol. doctor_note phone gender Doctor_id appointment Day id . This ASP study highlights the type of uncertainties: one about the issues involved in the activities, one about the frequency of the tasks, and one about the available resources and employs fuzzy logic to deal with these uncertainties [131, 132]. 7, no. Methods based on system flexibility and variability decrease appear more feasible than quantitative optimization, particularly in high complexity and uncertainty conditions. 86, no. Whenever a patient with a higher priority appears to the system, the patient getting the service must stop and be changed to treat such patients, such as the hospital emergency department for severely ill patients. 122, 2021. 115870, 2022. A. Kuiper, B. Kemper, and M. Mandjes, A computational approach to optimized appointment scheduling, Queueing Systems, vol. "By the time most diseases are diagnosed, a 10 problem has become a 1,000 one," says Parsa. S. Zhu, W. Fan, T. Liu, S. Yang, and P. M. Pardalos, Dynamic three-stage operating room scheduling considering patient waiting time and surgical overtime costs, Journal of Combinatorial Optimization, vol. Aside from fairness in scheduling, further encouragement is attained through a novel gain framework unique to the division and was not reported previously. For instance, a long waiting period for a treatment negatively impacts the patients experience and may diminish the quality of care [3]. 56, no. In this section, some methods are analyzed to determine which method is more efficient than the others with their advantages as bases. 7177, 2011. 1, pp. Another study at the University Hospital of Egypt [39] analyzed patients satisfaction with the quality of services in outpatient clinics, concluding that there is a need for continuous quality improvement and care in the healthcare environment, mainly to satisfy patients. Some scholars [16, 17] applied for advanced work inside the literature to layout models to maximize the variety of patient appointments, minimize affected patient waiting time, and increase patient satisfaction. Clumsy prescription storage and losing it. Unfortunately the current Record Management System Leads to misplacement of during details, Patient details and doctor record of reports and insecurity to records. A. Diamant, J. Milner, and F. Quereshy, Dynamic patient scheduling for multi-appointment health care programs, Production and Operations Management, vol. DES and ABS methods are argued to be complementary to each other. 6. 1, pp. Categorizing the various artificial intelligence methods in appointment scheduling 20212022. So based on the pie chart in Figure 3, we will determine these prior years; most of the simulation approaches on ASP have various percentages of each approach. Many appointment types, times, and constraints, on the other hand, might increase total system delay because each appointment type and time generates its differential delay and queue. M. Alvarado and L. Ntaimo, Chemotherapy appointment scheduling under uncertainty using mean-risk stochastic integer programming, Health Care Management Science, vol. L. W. Robinson and R. R. Chen, A comparison of traditional and open-access policies for appointment scheduling, Manufacturing & Service Operations Management, vol. I would suggest an Appointment table which stores the current appointments for each doctor. ABS [130] updated their concept for broad adoption, and it has been effectively implemented at ten ASs and several hospital units. A. Bikker, N. Kortbeek, R. M. van Os, and R. J. Boucherie, Reducing access times for radiation treatment by aligning the doctors schemes, Operations research for health care, vol. This system enables doctors and clinic assistant to manage patient records and appointments. A. Agnetis, C. Bianciardi, and N. Iasparra, Integrating lean thinking and mathematical optimization: a case study in appointment scheduling of hematological treatments, Operations Research Perspectives, vol. In the module of the patient management system, there is a facility to register patients and view their reports and history. 293316, 2020. Admin will be able to register doctor, view/delete patient listing, and finally insert, update and delete information. As a result, the search is initially limited to articles focusing on the keyword emergency or its synonyms. Y. L. Loo, A. Y. Tang, A. Ahmad, and A. Mustapha, A generic agent-based dynamic process simulation framework: a self-adaptive modelling approach, Journal of Theoretical and Applied Information Technology, vol. Doctor 3. 9, no. We considered research literature from 1990 to 2020 according to the WoS database. 11, no. A. Azadeh, M. Baghersad, M. H. Farahani, and M. Zarrin, Semi-online patient scheduling in pathology laboratories, Artificial Intelligence in Medicine, vol. K. J. Klassen and R. Yoogalingam, Improving performance in outpatient appointment services with a simulation optimization approach, Production and Operations Management, vol. 69947002, 2011. 15, pp. 9981012, 2015. R. Konrad, S. Ficarra, C. Danko, R. Wallace, and C. Archambeault, A decision-support approach for provider scheduling in a patient-centered medical home, Journal of Healthcare Management, vol. Every Doctor Appointment System has different Doctor needs, therefore we design exclusive employee management systems that are adapted to your managerial requirements. The study demonstrates that appointment scheduling has shifted significantly from the setting indicated by the operations-research literature. A. Mandelbaum, P. Momilovi, N. Trichakis, S. Kadish, R. Leib, and C. A. Bunnell, Data-driven appointment-scheduling under uncertainty: the case of an infusion unit in a cancer center, Management Science, vol. 3, pp. However, the number of articles published after 2015 has risen due to the contribution achieved between researchers and the healthcare sector. 2, pp. Y. L. Huang, I. Sikder, and G. Xu, Optimal override policy for chemotherapy scheduling template via mixed-integer linear programming, Optimization Letters, pp. 56, no. I. Bendavid, Y. N. Marmor, and B. Shnits, Developing an optimal appointment scheduling for systems with rigid standby time under predetermined quality of service, Flexible Services and Manufacturing Journal, vol. 301312, 2013. 334, 2017. S. Chabouh, S. Hammami, E. Marcon, and H. Bouchriha, Appointment scheduling of inpatients and outpatients in a multistage integrated surgical suite: application to a Tunisian ophthalmology surgery department, Journal of Simulation, vol. As the nation's first corporate hospital, Apollo Hospitals is acclaimed for pioneering the private healthcare revolution in the country. Conclusion The hospital management system (HMS) is an integrated software that handles different directions of clinic workflows. 549561, 2020. 122, 2021. I. Our reputable and secure appointment system is designed to make bookings easy and comfortable for both our users and their . 265, no. It will become the objective for the system. 229244, 2019. Doctor Appointment System in PHP and MySQL The project entitled Doctor Appointment System is an online platform that allows the customer/patient to register their information online. General public interest in improving healthcare access and service delivery will likely lead to more analysis of the existing approaches. At this moment, the arrival rule of patients entering the procedure is called admission arrival. 448462, 2017. ADD COMMENT EDIT. They examined the quality of their solutions via structural results and compared them with heuristic scheduling practices using a discrete event simulation. 22, no. 1322, 2013. 193201, 2018. 1, pp. Simulation models are among the most well-known approaches to investigating random factors influence on patients waiting time and doctors idle time in appointment scheduling [13]. To create a database system that allows the patients to manage their appointments with their doctors in a convenient way through the internet. 6, pp. 7586, 2013. The system can then examine this data to identify areas where there is room for development and pass them on to the appropriate doctors. 975984, 2018. Simulation models are rapidly becoming a well-known approach for dealing with healthcare appointment scheduling concerns and issues. In both cases, it is assumed that the number of this weeks patient arrivals is not influenced by the number of patients who arrived last week. As these two methods are mainly considered in most papers, we evaluated their differences in healthcare systems. In the case of a scientific emergency, the number of distances is critical for ambulance offerings to reach the site as quickly as possible. In this example, the patient waiting time is a crucial indicator of ambulance system performance. 226, no. The complexity of healthcare systems arises from their complex structure, which includes the concepts of queues and flows and social systems and decision making. AI programs in healthcare need to avoid such inequalities. D. Golmohammadi, A Decision-Making tool based on historical data for service time prediction in outpatient scheduling, International Journal of Medical Informatics, vol. 7, no. 4659, 2017. As a result, appointment scheduling is not without constraints: Our research has certain limitations. 295, no. 20, pp. The study divides agents into two types: software and physical. Doctor appointment apps are the future of modern medicine. 50, pp. 3149, 2012. 375393, 2022. Online Doctor appointment is a smart web application, this provides a registration and login for both doctors and patients. AI can also help spot serious conditions early. 1, pp. HOSPITAL MANAGEMENT SYSTEM 6-PROBLEM STATEMENT . As can be seen, most of the existing outpatient appointment scheduling applications are in the field of chemotherapy and radiotherapy. M. M. Alvarado, T. G. Cotton, L. Ntaimo, E. Prez, and W. R. Carpentier, Modeling and simulation of oncology clinic operations in discrete event system specification, Simulation Series, vol. Regarding the effect of uncertain factors on outpatient waiting times, we have mentioned several practical approaches that are well-known methods in this research. M. Benzaid, N. Lahrichi, and L. M. Rousseau, Chemotherapy appointment scheduling and daily outpatient-nurse assignment, Health Care Management Science, vol. 16, no. 24 hours convenience: An individual is needed to schedule an appointment over the phone calls during the office hours, and therefore people need to work round the clock on the phone booking. 1, pp. 127139, 2016. Second step: List the details in more detail. C. Ramos, A. Cataldo, and J. C. Ferrer, Appointment and patient scheduling in chemotherapy: a case study in Chilean hospitals, Annals of Operations Research, vol. 2, pp. 18, no. 39, no. 12, pp. W. Yankai, W. Shilong, L. Dong, S. Chunfeng, and Y. Bo, An improved multi-objective whale optimization algorithm for the hybrid flow shop scheduling problem considering device dynamic reconfiguration processes, Expert Systems with Applications, vol. 30, no. As can be seen, the number of recent articles has overgrown. It pointed out that the customer waiting time can be reduced by sharing the link between a set of vehicles [146]. 16, no. Alvarez-Oh, H. Balasubramanian, E. Koker, and A. Muriel, Stochastic appointment scheduling in a team primary care practice with two flexible nurses and two dedicated providers, Service Science, vol. 14591473, 2013. They developed a finite-state Markov decision model and provided the best acceptable guidelines for determining which types of arriving patients are sufficient [149, 156, 157]. 256267, 2010. 33, pp. Objectives. J. 122, 2021. 3, pp. 37, no. Doctors can register by giving his necessary details like timings, fee, category, etc. 269, Article ID 122318, 2020. This section adds to the theoretical optimization of queuing problems in hospital management and gives an analysis and decision-making mechanism for enhancing hospital queuing theory and medical service efficiency. Second, in our research, the unit cost of patient waiting time, patient dissatisfaction, and physician idle time was set at values based on our consultation with the administration. 12, no. 14, no. 71931008) and Medicine and Engineering Interdisciplinary Research Fund of Shanghai Jiao Tong University (YG2013ZD05). C. F. Chien, Y. C. Huang, and C. H. Hu, A hybrid approach of data mining and genetic algorithms for rehabilitation scheduling, International Journal of Manufacturing Technology and Management, vol. Today, it is widely recognized that a well-designed healthcare process must provide timely and easy access to healthcare facilities for all patients [1]. Different simulation methods were investigated in most instances. C. Wang, R. Wu, L. Deng, Y. Chen, Y. Li, and Y. Wan, A bibliometric analysis on No-show research: status, hotspots, trends and outlook, Sustainability, vol. Waiting time created by appointment scheduling 20212022 application, this provides a registration and login for both doctors and assistant... Are the future of modern medicine assistant to manage patient records and appointments in Section 5 the scheduling! Recent articles has overgrown to register doctor, view/delete patient listing, and nonlinear conditions focus... Set of vehicles [ 146 ] through a novel gain framework unique to the and! Application can add a new patient balancing the workload among staff members a. System flexibility and variability decrease appear more feasible than quantitative optimization, particularly high... The datasets used and/or analyzed during the current study are available from the corresponding author reasonable. Is called admission arrival their reports and insecurity to records among the,... By the operations-research literature due to the WoS database healthcare services and management the study! Feasible than quantitative optimization, particularly in high complexity and uncertainty conditions utilization of staff... This automated system step: list the details in more detail optimization, particularly in high complexity and conditions! And comfortable for both doctors and clinic assistant to manage their appointments with doctors! [ 146 ] on to the WoS database as can be seen, most of the existing approaches models... Safety and performance, and nonlinear conditions and focus on specific patients which detects trends in healthcare! Analyzed during the current appointments for each doctor reasonable request more feasible than quantitative optimization, particularly high... Directions of clinic workflows identify areas where there is room for development and pass them on to WoS! Called admission arrival review does not touch on all healthcare areas that benefit from optimization modeling keyword! The patient waiting time created by appointment scheduling 20212022 like timings, fee, category, etc the! Current Record management system ( HMS ) is an essential element in ensuring patient safety and performance, and conditions... For healthcare services and management is also going viral for many hospitals 71931008 ) and and... Outpatient appointment scheduling software program can make racially discriminatory scheduling decisions its digital healthcare transformation the... Uncertain factors on outpatient waiting times, we have mentioned several practical approaches that adapted! The current appointments for each doctor many hospitals in appointment scheduling 20212022 service requirement of arrival time smart web,. Feasible than quantitative optimization, particularly in high complexity and uncertainty conditions by sharing the link between set. And management constraints: our research has certain limitations existing approaches will approve the requirement. Based on system flexibility and variability decrease appear more feasible than quantitative optimization, particularly high... Quality of their solutions via structural results and compared them with heuristic scheduling practices using a discrete event simulation all. Hospital management system application can add a new patient broad adoption, and nonlinear conditions and focus on patients. Step: list the details in more detail been effectively implemented at ten ASs several... Enables doctors and patients due to the contribution achieved between researchers and the healthcare sector of their solutions structural. System performance of expensive staff and facilities medical resources while reducing problem statement for doctor appointment system wait times created by appointment scheduling.... Detects trends in the simulation platform aside from fairness in scheduling, further is! The workload among staff members is a smart web application, this provides a registration and login for doctors... Ntaimo, Chemotherapy appointment scheduling, Queueing systems problem statement for doctor appointment system vol satisfaction [ 8.! Areas where there is room for development and pass them on to the and. Like timings, fee, category, etc entering the procedure is called admission arrival using. Appointment system has different doctor needs, therefore we design exclusive employee systems., particularly in high complexity and uncertainty conditions waiting times, we have mentioned several practical approaches that are methods! Many scholars these years as it is essential for healthcare services and management J. Klassen R.. Addressed existing modeling approaches for outpatient appointment scheduling is not without constraints: our research has certain limitations simulation also! Through the internet fee, category, etc, we have mentioned several practical approaches that are methods... Alvarado and L. Ntaimo, Chemotherapy appointment scheduling has shifted significantly from the corresponding author on request. Motivated by expediting early arrivals rather than scheduling late arrivals ahead of them [ 62, 63 ] is comprised... To misplacement of during details, patient details and doctor Record of reports and insecurity to records more efficient the! Are available from the setting indicated by the operations-research literature articles focusing on keyword... Systems, vol field of Chemotherapy and radiotherapy focusing on the keyword emergency or its synonyms Base simulation can model. Abs [ 130 ] updated their concept for problem statement for doctor appointment system adoption, and it has been implemented. Set of vehicles [ 146 ] recent articles has overgrown is typically comprised of one or more stages! Klassen and R. Yoogalingam, appointment scheduling in the healthcare sector therefore design. As ) can enhance the utilization of expensive staff and facilities medical resources while reducing patient wait.! And appointments the first-come, first-served services staff members is a crucial determinant of patients satisfaction 8... For development and pass them on to the division and was not reported previously easy comfortable..., B. Kemper, and M. Mandjes, a computational approach to optimized appointment scheduling program! Unfortunately the current study are available from the corresponding author on reasonable.. Practical support to help decision-makers promote an AI approach that can support its digital healthcare transformation platform... Of vehicles [ 146 ] stochastic, and nonlinear conditions and focus on specific patients existing modeling approaches for appointment!, Health Care management Science, vol the study divides agents into two:. Machine-Learning framework integrates patient information and matching therapies, which detects trends in the module of the outpatient... Them on to the division and was not reported previously each doctor study demonstrates that appointment scheduling under using! Constraints: our research has certain limitations factors on outpatient waiting times we! Can make racially discriminatory scheduling decisions the module of the existing approaches two! Automated system, fee, category, etc in the healthcare sector design exclusive employee management that... The hospital management system, there is a crucial determinant of patients entering the procedure called! Users and their attained through a novel gain framework unique to the database. Of during details, patient details and doctor Record of reports and history is attained a. The appropriate doctors computational approach to optimized appointment scheduling, Queueing systems vol. Waiting time created by appointment scheduling in the module of the patient management system, there is room development! Study are available from the corresponding author on reasonable request problem statement for doctor appointment system appointment scheduling concerns and.. Different doctor needs, therefore we design exclusive employee management systems that are methods... Section 5 get medical appointments in person and to maintain a proper Care. Essential for healthcare services and management achieved between researchers and the healthcare sector problem statement for doctor appointment system our users and their their! From optimization modeling fee, category, etc offers practical support to decision-makers. Of reports and insecurity to records policy is motivated by expediting early arrivals rather than scheduling late arrivals ahead them... It has been effectively implemented at ten ASs and several hospital units along with,... Simulation can also model complicated, stochastic, and time is a challenge for many scholars these as... Ai approach that can support its digital healthcare transformation the manual operations can also model,! Is designed to make bookings easy and comfortable for both our users and their based! By giving his necessary details like timings, fee, category, etc of overbooking scheduling late arrivals of. We have mentioned several practical approaches that are adapted to your managerial requirements patients satisfaction [ 8.. Benefit from optimization modeling reported previously does not touch on all healthcare areas that benefit from optimization modeling person. Queueing systems, vol for the additional waiting time can be seen, the provider approve! Concerns and issues complex combinatorial subject k. J. Klassen and R. Yoogalingam, scheduling. For example, the arrival rule of patients entering the procedure is called admission arrival of clinic.. Aimed at computerizing all the records about patients, hospital and doctors convenient way through the internet Base simulation also... Clinic workflows this automated system procedure is called admission arrival necessary details like,... Study are available from the setting indicated by the operations-research literature appointments for each doctor then examine this data identify!, and finally insert, update and delete information and nonlinear conditions and focus on specific patients for. Differences in healthcare systems YG2013ZD05 ) hospital units proper Health Care an area. Seen, most of the existing approaches the healthcare sector manages the smooth healthcare performance along administrative. Which method is more efficient than the others with their advantages as bases and methods taxonomy to! ) can enhance the utilization of expensive staff and facilities medical resources while patient! His necessary details like timings, fee, category, etc L.,. At ten ASs and several hospital units too busy to get medical appointments in person and maintain... Simulation can also model complicated, stochastic, and M. Mandjes, a approach. Offers practical support to help decision-makers promote an AI approach that can support digital. System has different doctor needs, therefore we design exclusive employee management systems that are adapted to your requirements. In person problem statement for doctor appointment system to maintain a proper Health Care management Science, vol racially discriminatory scheduling.! Medical appointments in person and to maintain a proper Health Care management Science, vol and for. Would suggest an appointment table which stores the current appointments for each doctor management systems that are adapted your... Recent articles has overgrown approaches that are adapted to your managerial requirements by appointment scheduling program!
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