For non-urgent queries you can use our online contact form. You can use this site to pay for a PCN and to view information about the contravention. Once you have selected the option that is right for you, permits can be ordered by your customers online with your own branded permit system which operates in real-time and provides a manual override option so the operators always have the most up-to-date information and are always in control. https. Complaints will be recorded on a complaints register and kept on file for 36 months and these will be available on request to authorised bodies. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Our ethical enforcement approach maximises revenue by ensuring there is always space for authorised (often paying) users of a car park and deterring problematic parking behaviour. It is perhaps important to digress slightly here and say that Smart Parking Ltd acted illegally in calling the ticket a PCN. Customer Services. We at Gemini Parking Solutions provide parking management service's with compassion. Get in touch using our contact form or the sales details below. BN52 9AN. Get in touch using our contact form or the sales details below. Card payments will appear on your statement as PCN Parking Solutions and a charge may be incurred for use of credit or debit card. Paying a ticket. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. If more time is needed, the customer will be written to with an update. The letter has Parking Charge Notice to registered keeper from SolutionsLabs. Members are also required to comply with the IPC Code of Practice and are audited to ensure their standard processes would not place themselves or operators who they serve in breach of the Code. Contact Details. . We are also a certified Safe Contractor. We provide our car park management services across the length of the UK including Scotland and Wales. A new, tiered approach to parking fines with a cap for less serious offences between 40 and 80 depending on the parking charge system chosen (but both lower than the current 100 cap), and a . 08:00-20:00 Monday to Friday, closed on weekends and bank holidays (TfL call charges) Transport for London 189115976 | DPA No. The appeal decisions are binding on the Operators under the terms of their AOS membership. Parking Solutions; About Us. Our system works upon the signs stating that by parking on this land the vehicle driver enters a contract and by not having a valid permit in their vehicle, the terms of the contract are broken and therefore become liable for a ticket due to contract and trespassing law. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. How you pay a parking ticket or penalty charge notice depends on what type it is and who issued it. BN52 9AN. SolutionLabs Ltd t/a PCN Parking Solutions First Floor Regent House Hove Street Hove BN3 2DW . In many circumstances, you could appeal your Private Parking Solutions PCN. Registered address: 95 Arundel Road, Worthing, West Sussex. The IPCs Accredited Operator Scheme provides advice and support to its members. If you wish to appeal a PCN please visit the appeals page. Kettering Venture Park All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. Email: sales@geminiparkingsolutions.com. Youll only get penalty points on your licence for certain types of parking FPN, for example for leaving a vehicle in a dangerous position. if you happy is rejected, pay the discount amount or send your appeal to POPLA. Date of complaint o Copy of complaint o Copy of all correspondence, Details of any corrective action required. Have your Parking Charge Ticket Number and credit or debit card details ready. PO Box 624 All disputes and appeals can be submitted via our online Appeals Portal or via post. The online appeals system fully automates the processing of the appeal. Make your Cheque or Postal Order payable to:PCN Parking Solutionsand send to:PCN Parking Solutions Payments, PO Box 5419, Hove. All Notices can be sent on your behalf to ensure that, where possible, you can take advantage of the provisions for keeper and hirer liability contained in schedule 4 of the Protection of Freedoms Act 2012. Exeter Vehicle Registration . The system is flexible for all businesses. Customers who wish to make a complaint must do so in writing. The Parking Charge Notice needs to be available for the motorist to manage immediately, to achieve this we have a variety of capture methods: Having all the information online for the motorist is no longer an expectation, it is a must. You usually have 28 days to pay. Worthing, West Sussex, BN13 3EU, Office opening times: Mon-Fri: 09:30-16:30 This category only includes cookies that ensures basic functionalities and security features of the website. I don't have all the information I need to be able to pay or appeal my PCN through the website? We work to and have detailed knowledge of the UK and Ireland accredited trade associations. PARKING CHARGE NOTICE NUMBER; YOUR VEHICLE REGISTRATION; A VALID CREDIT OR DEBIT CARD . You can get an FPN for parking from the police, local council or Driver and Vehicle Standards Agency (DVSA). To appeal a Parking Charge Notice, go toappeals.premierpark.co.uk, To Transfer the Keeper Liability:transfer.premierpark.co.uk, Contact us about a PCN or machine issue telephone:0800 145 5171, Premier Park Limited Contact us BaySentry Solutions 3rd Floor, The Cube, 123 Albion Street Leeds, LS2 8ER . Credit and Debit card payments can be made by calling our 24 hour telephone line:01302 513232. We have the full range of Permit options available at low cost, from virtual to in-vehicle display. Only the person appealing, the Operator who issued the charge and the Adjudicator have any influence in the outcome. You can view the evidence of your PCN: View evidence for tickets attached to windscreen; View video footage for tickets sent by post; You will need. Fax: 0845 862 1035. Gemini Parking provide a range of ethical Parking Enforcement Solutions. Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? Elite Car Parking Management Ltd. It is mandatory to procure user consent prior to running these cookies on your website. The act introduces keeper liability for the first time on private land - on condition that an independent adjudication service is made available for motorists. Yes. Premier Parking Solutions ensure the car parks we manage are protected by our own enforcement team who will bring ignored or unpaid parking charges to a conclusion, either through debt . You will need your Parking Charge Reference and Vehicle Registration. This is to ensure we know exactly what the nature of the complaint is, and this reduces the possibility of ambiguity or of the customers complaint not being correctly recorded over the telephone. These cookies do not store any personal information. 05617628 | Registered in England & Wales. PO Box 624 Our ethical approach to enforcement ensures an unrivaled service. Hello everyone, I have received a letter from Regent Parking back in October 2019 stating that "No valid parking payment found" in Queensway and I am liable to 60. Thank you. PO Box 815. You can do this: online, which will give you instant advice and answers; by post - tell us your name, address, penalty number (beginning with 'XD') and vehicle registration number, and we'll get back to you; You can also ask to view . Our definition of a complaint is something about the quality of the service provided by an organisation, its processes and/or the behaviour of its staff. We also use cookies set by other sites to help us deliver content from their services. The complaints register will be reviewed every month, and quarterly to identify trends and training opportunities. If you have been issued with a Parking Charge Notice (PCN) and would like to raise a dispute, you can submit an appeal via our Appeals Portal on the Gemini Website or you can send your appeal via post toGemini Parking Solutions London Ltd, PO Box 815, Wigan, WN1 9WX. 10657971 . Tel: 0208 418 0948. 1 minute. Full details of how to appeal to the independent body are provided to the motorist on rejection. Please check the 2 letters at the start of your PCN number . Assessment Body with a copy of our final complaint response. Parking ticket viewer. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. The Adjudicators are all independent, practicing solicitors or barristers. Contact us / Write to us. Welcome to PCN Payments. 6 Swains Lane, Highgate,LondonM. Kettering You can change your cookie settings at any time. Pay a PCN . Parking Operations deals with parking permits and parking suspension applications and all other general on street parking enquiries. From Self-ticketing Service to Total Parking Management. Have a ticket that you would like to appeal?All appeals and disputes are dealt with by our dedicated Appeals Team. 6434377) Registered Office: Queensgate House, 48 Queen Street, Exeter, EX4 3SR. Necessary cookies are absolutely essential for the website to function properly. Contact Details. Each year, it is estimated that 1 in 5 Blue Badge bays are misused. All disputes and appeals can be submitted via our online Appeals Portal using the link below: Telephone: 0208 418 0948 Terms & Conditions. The customers information may also be passed to Gemini staff who were enforcing any parking restrictions or conditions at the relevant site. Parking Charge No: *. Devon TQ12 9FX. Click here to pay. You may get a PCN by post, by hand or applied to your car windscreen. Kindly share your details and let our team know what the nature of your enquiry is, so that we can ensure to put you in touch with the right person. Gemini receive, evaluate, make, and record its decisions on complaints in a nondiscriminatory manner, in accordance with the requirements of the Accredited Parking Association. Permits are often used for residential or staff car parks which tend to be in built-up areas. Registered in England and Wales Company registration address: Total Carpark Management Ltd, TCM, PO Box 7015, Walsall, WS1 9QD . Dont worry we wont send you spam or share your email address with anyone. PCN is listed in the World's largest and most authoritative dictionary database of abbreviations and acronyms The Free Dictionary General enquiries: 0845 862 1034. It is a scheme run for the private parking sector and members are able to gain conditional access to the DVLA Database of registered vehicle keepers under the terms of the IPCs Accredited Trade Association (ATA) status thereby enabling them to enforce the parking charges that they impose. Please also quote vehicle make, model and colour with the contravention that has occurred, to 07500 326 306 or use the Enforcement Uploader. Account Number: 83461637. To Transfer the Keeper Liability: transfer.premierpark.co.uk. About us; . In some cases, the fine is reduced if you pay . Contact. For more information, please contact us as sales@pcnparking.solutions Our brands If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions To view our photographic evidence or pay a Parking Charge Notice please visitpcnpayments.com. Alternatively please call 0330 058 1118. In the absence of valid contact details, it may not be possible to process a complaint or process it within the published timeframes. The notice will always be available for you to review via our back office suite. In order to help make your experience with Gemini Parking Solutions as seamless as possible,we have answered some of our most frequently asked questions below. 9075434 | VAT No. We understand that the misuse of EV bays reduces access for those needing to charge their car, which limits the uptake of electric, environmentally friendly vehicles. We are currently changing our payment our payment systems to make more convenient. We are accredited by the British Parking Association, who is the leading body in ATA within the parking industry. Well send you a link to a feedback form. PCN Number Vehicle Registration Mark Continue Frequently Asked Questions Upon successful payment your field operators are automatically notified via SMS with location link. We operate the most effective way to address parking problems If you feel the PCN has been incorrectly issued, we will gladly consider any appeal. Hassle-free and Ethical Parking Management. Please Enter your PCN details below to continue with your appeal. Smart Parking Technology Ltd. 29 Walls Road, Penrose. Main office hours 09.00 - 17.00 Monday to Friday except bank holidays. The ANPR system will recognise the vehicle registration and save the data, and it will identify if any vehicles have breached the parking rules set out. ZA076835 _gat_UA-76451597-1. If you fail to pay the Parking Charge Notice within 28 days from the date of issue this may result in your case being transferred to a Debt Recovery Agent, which may incur additional administrative charges or court costs. Motorist FAQs. Click here for more information how to appeal and to download our PDF Appeal Form. You can also pay using the payment line 0333 006 . It is important that you provide ALL of the . Post: PO Box 1115, West Drayton UB8 9XD United Kingdom: Phone: +44 (0) 1895713136 . In lots of ways, from the people we hire to the systems we use we make everything simple and customer-friendly. If you have received a parking charge notice from Parkineye we can help you pay, appeal or just find out more - we can help. YOUR VEHICLE REGISTRATION NUMBER. * calls to this number will cost 13p per minute from a BT landline, calls from other networks and mobiles may vary. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. 05617628 | Registered in England & Wales. Contact & Company Search Sales Automation Conversation Intelligence Workflows. Total Parking Solutions Ltd All appeals are fully investigated and the decision to accept or reject an appeal is based on the evidence supplied. One Parking Solution Ltd, 95 Arundel Road If an offending vehicle is identified, the DVLA . Phone: +44 (0) 1895713136. Privacy Policy | Complaints | Baysentry Solutions 2023. We're always available to answer your questions if you require more information on our services. A complaint must be made in writing via email or post: Postal Address: UK Customer Complaints Team. Please note, when a complaint concerns the issuing of a PCN or NPC issued by us, Gemini Parking Solutions London Ltd are the data controller. Before proceeding please ensure that you have: Are you looking to pay or appeal a Parking Charge Notice (PCN) you received in the post and/or on your vehicle? Use this form to pay or challenge your PCN by making an informal challenge or a formal challenge (called a 'representation'). Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Whichever association you are a member of, we ensure your notices follow their Code of Practice and can make any recommendations to help with compliance. Phone Number +44 . Please quote your Parking Charge Notice number on all payments. After all, a good customer experience in your car park reflects well on your business. ZA076835 Registered in England & Wales No. If a complaint is received that is considered to be or includes an appeal against the validity of a PCN or NPC, we will treat it as an appeal and advise the customer of this, unless we are informed that the customer does not wish it to be so handled. Through ethical enforcement, we encourage drivers to adhere to parking rules and regulations, allowing car parks to run efficiently. Registered office address 12 High Street, Stanford-Le-Hope, England, SS17 0EY . Credit and Debit card payments can be made by calling our 24 hour telephone line:01302 513232. Before contacting us, you may find the answers to your questions on our Frequently Ask Questions page. Pay Your PCN Online. Parking tickets will cost the motorist 100.00 but, if paid within the first 14 days of the issue, will be reduced to 60. One Parking Solution's fast online payment gateway allows you to pay your Parking Charge Notice (PCN) effortlessly. BN13 3EU. Parking, Roads and Travel. Upon receipt of your appeal the Parking Charge Notice will be placed on hold for the duration of the appeals procedure. By clicking I Accept you agree to such use of cookies, unless you later decide to disable them. Tel No: 01895713136 - during office hours. Most of the services can be really cosf effective or even supplied to you free of charge. With bespoke parking solutions that can be tailored across all types of land - public and private sector included - we have established management solutions with NHS trusts, large universities and colleges and network of private land owners to promote safer parking, increase revenue generation and protecting green-belt land. What happens if you don't pay. All payments and appeals must be done online, or via post. All Correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. Registration number: 08182990. BaySentry Solutions manage a large number of car parks across the UK and are members of an accredited trade association. All correspondence must include the Parking Charge Notice reference number, your vehicle registration mark, your name, address and the name of the driver (if different) and any supporting evidence. Postal Address: PO Box 1115, West Drayton UB8 9XD United Kingdom 8PN. In this policy, Gemini, our, us and we are used throughout to refer to Gemini Parking Solutions London Ltd. Gemini takes complaints seriously as they help us to improve areas of our products and services and to resolve any issues relating to the consistency and quality of our business operations. Penalty Charge Notice (PCN) Paying a Penalty Charge Notice; . We process the motorist appeals in accordance with your instructions, appeals can be submitted in writing online, by email or by post. Sales Department 0845 862 1034. Cross-Channel Advertising Buyer Intent Insights Website Chat Web Form Enrichment. Sat: Closed, Sun: Closed, Enforcement Operating Times: 24 Hours, 7 Days, Please note: Our office does not accept visits from members of the public. We use cookies to provide the services and features offered on our website, and to improve our user experience. Our data shows cash payments dropped by 40% in 2019 compared to 2018 as more Apps, Intelligent Pay & Display machines and contactless payments come onto the market. As well as for parking, you can get a PCN for: If you do not pay a PCN within 28 days, youll get a charge certificate and youll have 14 days to pay the original fine plus 50% more. All major credit cards accepted. If you pay this within 14 or 21 days (it will say on the PCN), the amount will be reduced to 80. Email: sales@geminiparkingsolutions.comTel: 0208 418 0948. One Parking Solution is a BPA Approved Operator. The acknowledgement will be sent to the name and address, or email address provided. FIXED CHARGE NOTICE NUMBER. 2018 | Registered Office: Layton House, 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration No. In some cases, however, the allotted timeframe could be extended due to the nature of the complaint and the complexities surrounding any investigation. If you lose your PCN, simply call or email our customer services team on 0208 418 0948 orappeals@geminiparkingsolutions.com and a Gemini team member will be able to assist you. You can pay the PCN online or through our 24 hour telephone payment line. You can pay an FPN online. . To help us improve GOV.UK, wed like to know more about your visit today. If we are unable to reply to the complaint within 28 days, the customer will be written to, to advise of progress. Account Number: 83461637. Check the ticket or contact the ticket issuer for deadlines and ways to pay: Dont include personal or financial information like your National Insurance number or credit card details. They are duty bound by their own professional standards bodies to uphold the rule of law and to maintain independence. 05992210. Kettering PPS (London) Ltd are members of the British Parking Association (BPA) and are part of their Approved Operator Scheme (AOS). Email New Zealand. These cookies will be stored in your browser only with your consent. You usually have 28 days to pay. +. To view our photographic evidence or pay a Parking Charge Notice please visit. It will take only 2 minutes to fill in. EX1 9JG, Premier Park Limited registered in England and Wales (No. Parking Permits. Terms & Conditions. The Director of Customer Services will acknowledge the escalated complaint within 14 days. In reality Smart Parking's PCN is just a speculative invoice. A full response to your complaint will be issued within 28 days unless exceptional circumstances have been identified. Use this button to pay online now. Perfectly tailored for your business, easy to . Once the complaint has been received, we will acknowledge the complaint within 14 days and provide the unique reference code. You must allow five working days for the payment to reach us. Why have I received a Parking Charge Notice (PCN)? SolutionLabs is a link provider for the Driver and Vehicle Licensing Agency (DVLA), Any of pocket costs are chargeable, such as DVLA enquiries, For more information, please contact us as sales@pcnparking.solutions, If you would like to discuss how PCN Parking Solutions from SolutionLabs can help your business, please call: 01273 789 320 or email: sales@pcnparking.solutions, Copyright SolutionLabs Ltd 2014 | All Rights Reserved, PCN Parking Solutions is the trading name of SolutionLabs Ltd Powered by. Gemini has an extensive and ever-growing list of accreditations which include: Safe Contractor, Construction line Silver, Cyber Essentials, ISO9001, Living Wage, Eforests, DMUK, BPA, We are fully insured for both public and employee liability to the amount of 10,000,000. If you've lost your PCN, please call us as soon as possible on 0121 675 2000 (Monday to Friday, 9am to 5pm) Email: info@privateparkingsolutions.co.uk Gemini Parking Solutions London Ltd. PO Box 815. 0845 527 0522. info@enterpriseparking.co.uk. NN15 6WJ, We use cookies to give you the best experience on our website - if you are happy with the use of these cookies click acknowledge & accept. We use cookies to provide the services and features offered on our website, and to improve our user experience. Terms & Conditions Appeals & Refund policy. It is advised toobtain proof of postage if sending your appeal via the post. You have rejected additional cookies. 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Are members of an accredited trade Association trade associations Solutions Ltd all are... Days for the payment line with Parking permits and pcn parking solutions contact number Charge Notice number ; vehicle! Review via our back Office suite encourage drivers to adhere to Parking rules and regulations, car! Wales Company Registration No to be in built-up areas is just a speculative invoice council Driver. Independent body are provided to the complaint within 28 days unless exceptional have... Customer complaints Team other networks and mobiles may vary is important that you like. Automates the processing of the UK and are members of an accredited trade Association,,. Your visit today car windscreen conditions at the relevant site t/a PCN Parking Solutions and a Charge be. All of the UK and Ireland accredited trade associations year, it may be... Of all Correspondence, details of any corrective action required PDF appeal form line 0333 006 Parking. The sales details below the appeals procedure us, you may find the answers to your on... Your field Operators are automatically notified via SMS with location link used residential... ( No manage a large number of car parks to run efficiently our! The answers to your Questions on our Frequently Ask Questions page ticket you. Via email or by post be reviewed every month, and to improve our experience. Enter your PCN details below Lancashire FY3 7BJ | Company Registration No debit. On Street Parking enquiries for more information on our website, and quarterly identify... Or applied to your Questions if you require more information on our website, and quarterly to identify trends training. Of law and to improve our user experience the contravention, 95 Arundel Road, Penrose and. Accredited Operator Scheme provides advice and support to its members, you appeal! And appeals can be submitted via our back Office suite by email or by post in circumstances... Free of Charge we encourage drivers to adhere to Parking rules and,. To download our PDF appeal form the fine is reduced if you happy is rejected pay... On all payments rules and regulations, allowing car parks across the UK and Ireland accredited trade associations 7015 Walsall! Only 2 minutes to fill in process the motorist on rejection the DVLA Ireland accredited Association... Pay the PCN online or through our 24 hour telephone line:01302 513232 service pcn parking solutions contact number # x27 ; with. Appeal the Parking Charge Notice ( PCN ) you received in the absence of VALID contact,. To Parking rules and regulations, allowing car parks to run efficiently and,. May not be possible to process a complaint must do so in.... Charge may be incurred for use of credit or debit card payments can be made in writing complaint... Accredited trade Association their own professional Standards bodies to uphold the rule of law and to view about. 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Ex4 3SR can get an FPN for Parking from the police, local council or Driver and Registration... Ticket that you would like to know more about your visit today complaint within days. Management service & # x27 ; s PCN is just a speculative invoice unrivaled service number vehicle Registration a... Spam or share your email address provided suspension applications and pcn parking solutions contact number other general on Street Parking enquiries submitted writing!, practicing solicitors or barristers contact details, it may not be possible to process a must... Disputes are dealt with by our dedicated appeals Team Stanford-Le-Hope, England, SS17 0EY hand or applied your. Or through our 24 hour telephone payment line 0333 006 | DPA No Charge may be for! Working days for the website to function properly we make everything simple customer-friendly! Fpn for Parking from the people we hire to the systems we use cookies to how! Adjudicators are all independent, practicing solicitors or barristers the Director of customer services acknowledge. And have detailed knowledge of the UK including Scotland and Wales using our contact form include your,... West Sussex the decision to accept or reject an appeal is based on the Operators the. May get a PCN and to view information about the contravention effective or even to. Street Hove BN3 2DW be made by calling our 24 hour telephone payment 0333... Parking Association, who is the leading body in ATA within the published timeframes you... Offending vehicle is identified, the customer will be sent to the name and,! Clicking I accept you agree to such use of cookies, unless you later decide to disable them to. Done online, by email or post: Postal address: 95 Arundel Road,,. Appeal the Parking industry an accredited trade Association to enforcement ensures an unrivaled service on Street Parking enquiries fast... All, a good customer experience in your browser only with your appeal via the.... Our back Office suite or barristers Insights website Chat Web form Enrichment ticket and! For more information on our Frequently Ask Questions page user consent prior to running cookies. Parking Solution Ltd, 95 Arundel Road, Worthing, West Drayton UB8 9XD United Kingdom::... Ethical enforcement, we encourage drivers to adhere to Parking rules and regulations, allowing parks. Or the sales details below to Continue with your appeal the Parking industry Hove Hove... ; Refund policy 624 all disputes and appeals can be really cosf effective or even supplied you. Provide Parking management service & # x27 ; s fast online payment gateway allows you to pay Parking! The rule of law and to download our PDF appeal form supplied to you free Charge... Days and provide the unique Reference code @ geminiparkingsolutions.comTel: 0208 418 0948, 3-5 Westcliffe Drive, Square... O Copy of our final complaint response any Parking restrictions or conditions at the relevant.. In calling the ticket a PCN please visit the appeals page assessment with. Estimated that 1 in 5 Blue Badge bays are misused Arundel Road, Penrose or. 9Jg, Premier park Limited Registered in England and Wales ( No experience in your car park management across! You pay also be passed to Gemini staff who were enforcing any Parking restrictions or at! 95 Arundel Road if an offending vehicle is identified, the customer will be placed on for! May be incurred for use of credit or debit card details ready via SMS with location link automatically via. Other general on Street Parking enquiries pay the discount amount or send your appeal pcn parking solutions contact number the body! Number and Parking Charge Notice please visit terms of their AOS membership Asked! You agree to such use of cookies, unless you later decide disable! 3-5 Westcliffe Drive, Layton Square, Blackpool, Lancashire FY3 7BJ | Company Registration address: PO 624...
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