Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Clickherefor more information about your 125% Future Cruise Voucher. It can accommodate more travelers and get paid more money when cabins are double-occupancy. If the cruise line. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. First, I do understand the bad position that events have thrust on them. First, why is there an arbitrary deadline? It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I think he might have been able to appeal his case to UnCruise. Started August 27, 2021, By My Chase Sapphire Reserve travel insurance doesnt work. 0144983-8, PB . According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. 4. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? I want my money back now. But Robert M. Lawless, a law professor at the University of Illinois . If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. 2. By Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Your situation sounds similarto mine, where Viking is blaming the TA. Cruise lines are forcing these passengers to accept a voucher or lose everything. And now they are mad because they are not going to use those vouchers. They really do want to book a cruise for you. Youre taking the voucher whether you like it or not. OVER $39 Worldwide Free Shipping. We also had a quick refund from Viking. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. If youve been affected by two or more suspensions. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Community Rules apply to all content you upload or otherwise submit to this site. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Not happy about floating cash for Viking. 3. . We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . You know how the Inside Passage is a bucket-list cruise for some passengers? will not be refunded to the passengers. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Covid broke out and was raging in the area and around the world. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Asked for a supervisor but she told me the same thing - 2 more weeks. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. It just seems unfair even though technically Viking is allowed to do it. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. All rights reserved (About Us). If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Refund Times The majority don't charge fees to get cash back, so that's a plus. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. You will get personalized refund information based on . I am glad to hear it. He paid Vantage $18,536. Here are the terms of UnCruises cruise credit: To West, it was simple. you can receive money back or put the amount towards a ticket on another day or route. Any decrease in prices due to lower categories, etc. Richard Andersen stands in front of the Saqqara pyramid in Egypt. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I want to give Viking the benefit of the doubt, but theyre not making it easy. But is a cruise credit refund even possible? So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. nr. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Sounds like a fine print deal, unfortunately. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. 24 hours after e-filing a tax year 2022 return. In response to duquephart, they kept our $4000! Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. West remained patient, hoping UnCruise would see the error of its ways. The FTC contracts with private companies to help with the refund process. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. First, I do understand the bad position that events have thrust on them. True, it wasnt UnCruises fault but that doesnt matter. reps (th. Yes, this will be the best. And how do you get a cruise line to reverse course on a future cruise credit decision? By Finland-Suomeksi . Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. A. He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? In times like these, companies are bending over backward to accommodate their customers. 19952023, The Independent Traveler, Inc. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. My cruise was cancelled by Viking in early March due to Covid. We knew if we cancelled, we would be out a decent amount of money. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. We made the decision to pull the plug. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. 19952023, The Independent Traveler, Inc. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! But does it have to? In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. There are mice in my vacation rental! Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Shame on them. Please help. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I called on 3/16 to request a refund, instead of a credit. Did we mention it's free? When Viking cancels your cruise, you are entitled to a full cash refund. 6 months or more after filing a paper return. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Arent there consumer laws that protect you if a company cant offer the service it promised? I am sure you recognize that COVID-19 has made everyday life more complicated. Vrbo took my $1,270! When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. I called today to check the status, and was told, sorry, it'll take another 2 weeks. I immediately asked my travel agent to cite that story and demand a full refund. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Europe's Danube River is a frequent route for Viking River Cruises. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. If you havent redeemed your certificate by December 2022, you may request a refund at that time. I would then present that to your TA and ask for proof that Viking is wrong. But we are truly living in an unprecedented time. Started August 27, 2021, By We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Did your reservation agent lie about or mislead on the terms of cancellation? Viking didn't have to do that. However, the law would have only applied to future cruises. That didn't seem. If you need help with a coronavirus-related refund, please contact me. Started June 21, 2021, By If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Refunds are made upon receipt and depend on the working times of banks. 119-90. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Powered by Invision Community. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. So UnCruise did what most cruise lines and tour operators did after the outbreak. Did you hear the recording? It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Hope this helps. I won't ever do this again. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. If available, send the item to the manufacturer for repair. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? LauraS A polite appeal which youve already tried is a reasonable first step. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. UnCruise will return to sail this season starting April 30. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. They canceled my flight. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. But this right is only lightly codified in some state laws (heres Michigans for, example). While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. But you have options. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. 100% of total price - No refund. However, the law would have only applied to future cruises. Why is it taking so long to get a cruise refund? (Viking River Cruises). Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . 59 or less. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. LauraS It makes sense that the company would charge more for a single traveler. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. Wish we could have accumulated credit and just draw it down until it was used up! Instead, it offered a voucher for future travel after it canceled your cruise. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. We all make decisions and we should live with the consequences. And they want a refund. Ok, so I waited again. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. 75% of total price. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. You will be able to leave a comment after signing in, By A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. please contact our team at Elliott Advocacy through this form. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. I'd be annoyed too! If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Started June 21, 2021, By And just like the deviation, can be done on either end of the cruise or both. No one should have to accept a two-year credit, regardless of the financial situation. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. But there are two problems with that. If you look at the two previous posts of the OP you will see that you are correct. West appealed and a few months later received an update from a manager. I think that's fair. Viking agents are not all the same, which is why I use only one. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Then they should not be making promises in regard to policy. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. That's the letter I couldn't find. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. The Viking agent said that I would have to pay an extra $9,898. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!!
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